Unit Code Unit Title

BSBCOR0382C Display human relations skills 

BPOCUS0012A Deliver service to customers 

BPOCUS0032A Process customer complaints/disputes 

BSBBAD0412D Promote products and services 

BSBCOR0122A Communicate in the workplace 

BSBICT0012A Communicate electronically 

BSBCOR0252C Exercise initiative in a business environment 

BSBBAD0372D Manage time 

BSBWOR0022A Manage personal stress in the workplace 

To obtain this National Job Qualification, all competencies must be achieved.

Geared towards individuals who are working in the Baking Industry and are desirous of getting certified.